HeatScribe Terms

Last updated: 2026-05-19


These Terms apply to the HeatScribe website, product pages, trial or download request pages, support pages, checkout links, and related online content.

For launch, HeatScribe is operated by Andrew Geddes, carrying on business as HeatScribe.

Questions may be sent to:

  • hello@heatscribe.com


1. Website Use

You may use the HeatScribe website for ordinary informational, trial-request, purchase, support, and product-evaluation purposes.

You may not:

  • misuse the website

  • attempt unauthorized access

  • interfere with normal website operation

  • submit false, misleading, unlawful, or abusive information

  • copy or republish protected content except as permitted by law or by HeatScribe

  • use the website in a way that violates law or third-party rights

You may share public product pages, resource pages, announcements, and other public website links through ordinary web-sharing methods, as long as the shared material is not altered in a misleading way.


2. Website Content

Website content is provided for general information about HeatScribe and related services. HeatScribe may update, remove, or change website content at any time.

HeatScribe aims to describe the Software accurately, but website content should not be read as a guarantee that the Software will meet every workflow, device, inspection, reporting, client, regulatory, or professional requirement.

Website content is not engineering advice, legal advice, safety advice, code-compliance advice, or a substitute for professional inspection judgment.


3. Intellectual Property

Website design, branding, logos, text, screenshots, videos, product materials, and other HeatScribe materials remain the property of HeatScribe or its licensors unless otherwise stated.

You may not remove or alter copyright, trademark, attribution, or proprietary notices.


4. Trial Access And Downloads

HeatScribe may offer a trial, waitlist, download request, or similar access flow through the website.

At launch:

  • trial access may require an email address

  • the trial is intended to provide full Pro functionality

  • the trial period is 14 days from first launch

  • after trial expiry, the Software may require purchase and license activation to continue use

Trial availability, eligibility, and access methods may change over time.


5. Purchases And Merchant Of Record

HeatScribe is sold as a one-time purchase software product, not subscription software.

HeatScribe may be offered in multiple license tiers, including Standard and Pro.

Paid checkout, payment processing, taxes, receipts, license delivery, and related transaction handling may be provided through Lemon Squeezy as merchant of record. When Lemon Squeezy is used, the payment transaction may be between the buyer and Lemon Squeezy, while the software license and use rights are governed by the HeatScribe EULA.

Prices may change for future purchases. Unless otherwise stated, HeatScribe's base pricing is in USD.


6. Supported Systems

For launch, HeatScribe is intended for Apple Silicon Macs running macOS 14 Sonoma or newer, unless different supported-system requirements are stated in the applicable release materials.

Intel Macs and older macOS versions are not part of the supported launch target.


7. License Delivery And Activation

After purchase, the buyer may receive:

  • a receipt

  • a license key or activation entitlement

  • access to download the Software or current release version

At launch, paid license activation is handled through Lemon Squeezy. Activation on a new Mac may require internet access.

After successful activation, HeatScribe is intended to continue working offline on that activated Mac, subject to the Software's current licensing design.

A single user license allows use on up to 2 Macs used by that same person. A license may not be shared as a floating office-wide or team-wide license unless HeatScribe separately offers that type of license.

Reasonable activation resets for replaced, sold, lost, or failed Macs may be handled through support.


8. EULA

Purchase or trial access does not transfer ownership of the Software. HeatScribe is licensed, not sold.

Installing, activating, copying, accessing, or using the Software is governed by the HeatScribe End User License Agreement. If these Terms and the EULA conflict about Software use, the EULA controls for Software use.


9. Updates

Unless otherwise stated at purchase time:

  • purchase of a HeatScribe major version includes updates within that same major version

  • future major versions may require a separate purchase or upgrade fee

HeatScribe may modify, improve, discontinue, rename, add, or remove features in future releases.


10. Refunds

A refund may be requested within 14 days of purchase.

Refunds are generally intended for reasonable good-faith situations such as:

  • the Software does not function on a supported Mac

  • license activation fails and cannot be resolved within a reasonable support window

  • a major advertised feature does not work substantially as described

Refunds are not automatically promised for:

  • unsupported hardware, operating systems, or workflows

  • misunderstanding of how the product works

  • dissatisfaction after substantial successful use

  • activation or use beyond the permitted number of Macs

  • license sharing or other licensing abuse

  • issues caused primarily by third-party services, unsupported external systems, or user error

Use or availability of the trial does not by itself disqualify a buyer from requesting a refund.

Refunds may be processed through the payment platform or merchant of record used for the sale. Processing times may depend on that provider and the original payment method.


11. Support

At launch, support is provided by email only:

  • hello@heatscribe.com

Support is provided on a best-effort basis. HeatScribe does not promise phone support, live chat support, a guaranteed response time, a guaranteed fix timeline, custom workflow consulting, engineering review, or field interpretation unless separately agreed in writing.


12. Privacy

HeatScribe's handling of personal information is described in the Privacy Policy:

  • https://heatscribe.com/privacy

By using the website, submitting a form, requesting a trial, purchasing a license, contacting support, or using optional Software features, you acknowledge that information may be handled as described in the Privacy Policy.


13. Third-Party Services And Links

The website and Software may link to or depend on third-party services, providers, payment platforms, maps, weather services, SDKs, documentation, or support resources.

Third-party websites and services are governed by their own terms and privacy policies. HeatScribe is not responsible for third-party websites or services.

Some third-party components included with or used by HeatScribe may be governed by separate notices, licenses, or attribution requirements. Third-party notices are available at:

  • https://heatscribe.com/third-party-notices


14. Fraud, Abuse, And Suspicious Activity

HeatScribe may refuse, suspend, cancel, or investigate transactions affected by fraud, chargeback abuse, licensing abuse, suspicious activity, or other material misconduct, subject to applicable law and payment-provider rules.

For post-sale licensing abuse, license sharing, unauthorized distribution, or material EULA violations, additional remedies may include license suspension, deactivation, or termination as described in the EULA.


15. Disclaimers

To the maximum extent permitted by applicable law, the website and its contents are provided on an "as is" and "as available" basis.

HeatScribe does not guarantee that:

  • the website will be uninterrupted, error-free, or secure

  • website content will always be current or complete

  • the Software will meet every workflow, device, inspection, reporting, client, regulatory, or professional requirement

  • third-party services, maps, weather sources, payment providers, licensing providers, or SDKs will remain available or operate without error

Nothing in these Terms limits rights that cannot be limited under applicable law.


16. Changes To These Terms

HeatScribe may update these Terms from time to time. The current version should be posted at:

  • https://heatscribe.com/terms

For purchases, the version in effect at the time of purchase should govern that purchase unless otherwise required by law.


17. Governing Law

These Terms are governed by the laws of Ontario, Canada, unless non-waivable consumer-protection or other mandatory laws require a different result.